EasyFaceSwap Subscription Policies

1. Overview

These Subscription Policies explain how EasyFaceSwap credits are obtained, allocated, used, and expire. They form part of our Terms and Conditions. Please read them before purchasing credits or subscribing.

EasyFaceSwap operates on a credit system. Credits are the single unit used across the site, and a single balance applies to the tools available to your account. Credits are not a currency, hold no cash value, cannot be transferred between accounts, and cannot be exchanged for money.

2. Credits and plans

2.1 Free daily credits. Signed-in accounts receive a daily allowance of free credits. The allowance refreshes automatically at 00:00 UTC and requires no action to claim.

2.2 Credit packs. A one-time purchase with no recurring charge. Credits are released in full at the time of purchase, and packs are available in every region where we accept payment.

2.3 Subscriptions. A recurring plan that releases credits on a schedule for as long as the plan remains active, in weekly, monthly, and annual cycles. Credits arrive in instalments from your subscription start date, not in a single sum:

Release dates are calculated from your subscription start date, not from calendar week or month boundaries.

2.4 Promotions. We may grant credits through occasional campaigns or events. Promotional credits may carry their own validity period, which will be stated at the time they are granted.

2.5 Regional availability of subscriptions. Subscription plans depend on recurring billing, which our payment providers support in some regions and not others. Where recurring billing is not supported, subscription plans are not offered and will not appear on the pricing page. This is a payment-processing limitation and not a restriction on your account. Supported regions may change as our payment partners expand or alter coverage, and the pricing page always reflects the options currently available to you.

2.6 If availability changes while you are subscribed. An active subscription is not affected by changes to where new subscriptions may be purchased. If our payment provider ceases to support recurring billing in your region, we will notify you in advance. Your subscription will continue until the end of the current billing cycle, credits already released will remain usable within their normal validity period, and the subscription will not renew thereafter. Credit packs remain available to you.

3. Using credits

3.1 Scope. Credits apply to the core features on the site that require processing. The credit cost of a feature, and any requirements for using it, are shown on that feature's page. Some features may require paid credits or a specific plan; where that applies, it will be indicated before you start a job.

3.2 Variable cost. Different features consume different numbers of credits, reflecting the AI model, resolution, and processing complexity involved. We may adjust the credit cost of a feature as our underlying model and infrastructure costs change. Adjustments apply to jobs started after the change takes effect and do not alter credits already consumed.

3.3 Timing of deduction. Credits are deducted when a job is started.

3.4 Nearest expiry first. Where your balance contains credits with different expiry dates, the credits closest to expiring are deducted first. This is applied automatically and is intended to reduce the chance of credits lapsing unused.

3.5 Technical failures. If a job fails for technical reasons, the credits deducted for that job are returned to your balance automatically, with their original validity period unchanged. Credits are not returned on the basis that a completed result did not meet your expectations.

3.6 One allowance per account. Free daily credits are provided on a per-account basis. Creating multiple accounts to obtain additional free credits is not permitted.

3.7 Suspension. We may suspend or terminate access to an account that breaches our Terms and Conditions or usage policies.

4. Validity and expiry

4.1 Validity periods. Each credit carries a validity period determined by its source:

4.2 No carry-over. Credits that remain unused at the end of their validity period are reset and do not carry over into the next period. Each release must be used within its own window.

4.3 Independent expiry. Each release expires independently. The expiry of one batch does not affect any other batch in your balance. In particular, the expiry of free or subscription credits does not affect credit pack credits.

4.4 After cancellation or expiry of a subscription. Credits already released remain usable until the end of their own validity period. No further credits will be released after the subscription ends.

5. Billing and renewal

5.1 Automatic renewal. All subscription plans renew automatically at the end of each billing cycle, at the price and cycle in effect at the time of renewal, until cancelled.

5.2 Cancellation. You may cancel at any time, at no additional charge, from your account settings. Cancellation takes effect at the end of the current billing cycle. You retain access for the remainder of the period already paid for, and no further charges are made. Cancellation controls remain available in your account regardless of the region you access the site from.

5.3 Failed payments. If a renewal payment fails, we may retry the charge. If payment cannot be completed, the subscription will not renew and no further credits will be released. Credits already released remain usable within their validity period.

5.4 Price changes. We may change subscription prices. Where we do, we will give notice before the change applies to your renewal, and you may cancel before the new price takes effect.

6. Refunds

In short: a refund is possible within 24 hours of your first purchase, and only if no more than 5 credits from that purchase have been used. Beyond either limit a purchase is final. Technical failures and billing errors are handled separately and are not time-limited.

6.1 Before you purchase. Please read our Terms and Conditions and these Subscription Policies before making a payment. We recommend using your free daily credits to try the tools you intend to use, so that you are familiar with what our features produce before placing an order. Once you have used more than 5 credits from a purchase, that purchase is no longer eligible for a refund. By purchasing credits or a subscription, you acknowledge that you have read and accept the terms of this refund policy.

6.2 Refund window. Refunds are available only where both of the following apply:

• The request is made within 24 hours of your first purchase, and
• no more than 5 credits from that purchase have been used.

Requests made after 24 hours, or where more than 5 credits have been used, cannot be accepted.

For the purposes of this clause, "first purchase" means the first payment made on your account. It does not include renewals, upgrades, downgrades, or subsequent purchases.

6.3 Refund amount. Where a refund is granted, the payment is refunded in full. Any credits remaining in your balance from that purchase are removed from your account.

6.4 What is not refundable. The following are not eligible for a refund:

• Requests made more than 24 hours after purchase
• Purchases where more than 5 credits have been used
• Renewals, including automatic renewals of any plan
• Upgrades, downgrades, and repurchases
• Purchases made at a discounted or promotional price
• Credits granted through promotions or campaigns

If your subscription has renewed automatically and you do not wish to continue, you may cancel at any time under clause 5.2. Cancellation stops future charges but does not refund a completed renewal.

6.5 Results that do not meet your expectations. Credits are consumed when a job runs, and whether an AI-generated result meets your expectations is inherently subjective. We do not refund credits or payments on that basis.

6.6 Technical failures. If a job fails for technical reasons, the credits deducted for that job are returned to your balance automatically, with their original validity period unchanged. This applies at any time and is not limited by the window in clause 6.2.

6.7 Billing errors. If you believe you were charged in error, contact us regardless of how long ago the charge was made. Billing errors are not subject to the window in clause 6.2.

6.8 How to request a refund. Email service@easyfaceswap.com from the address associated with your account, stating the reason for your request and the date of the purchase. A valid reason is required. We aim to respond to all requests within 48 hours, and to resolve them within 1 to 3 business days.

6.9 Statutory rights. Nothing in this policy limits any rights you may have under applicable consumer protection law in your country of residence.

7. Questions and updates

7.1 Contact us. For any questions about these policies, credits, or a purchase, email service@easyfaceswap.com.

7.2 Changes to these policies. We may update these Subscription Policies, including credit costs, validity periods, and allocation schedules, as our costs and services change. Where changes materially affect credits you have already purchased, we will give notice through appropriate channels before they take effect. The date at the top of this page shows when it was last updated.

Our companies:

• RILEK ZONE PTE. LTD. — 10B Lorong 7 Toa Payoh, #07-217, Toa Payoh Court, Singapore 312010

Payment Partner:

• Waffo.com Limited — RM 1903, 19/F, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong